FAQ

1. WHERE ARE YOU LOCATED?
Heartful Snaps is a small, inclusive, and Filipino-owned business based in the vibrant city of Las Vegas, NV. We’re all about love and capturing those unforgettable memories. Our passion drives everything we do—turning your favorite moments into fun and lasting keepsakes!

2. HOW FAST IS SHIPPING?
We usually ship new orders within 1-2 business days. All packages are sent via UPS or USPS, and they typically reach their destination within a week if you're in the USA. During holidays or busy times, it might take a little longer, but we promise it’s worth the wait!

3. HOW CAN I TRACK MY ORDER?
Once your order ships, we’ll send you an email with your tracking number so you can keep an eye on your goodies! If you don’t get your shipping confirmation, just reach out to us through our contact form. We’re always happy to help track it down for you.

4. HOW CAN I ORDER MULTIPLE COPIES OF THE SAME PHOTO?
It’s easy! Click the "Add Photos" button, select the photo you want, and crop it if needed. If you need multiple copies of the same image, just click "Add Photos" again and select the same picture as many times as you need. Simple as that!

5. HOW DO I GET IN TOUCH?
We’d love to hear from you! Whether you’ve got questions, special requests, or need help with your order, just use our contact form or email us at: hello@heartfulsnaps.com. We’re here to make sure your experience with Heartful Snaps is all good vibes.

6. DO YOU SHIP INTERNATIONALLY?
Not quite yet—but we’re working on it! Hang tight as we get things ready for our friends around the world. Soon, we’ll be spreading the love beyond the USA with our custom photo magnets.